Returns & Exchanges
Knick Knack Paddywhack Dog Boutique Inc. will accept merchandise in its original un-used condition for a refund/exchange within 14 days from date of delivery. Any custom products are non-returnable or non-exchangeable and the order cannot be withdrawn or cancelled for any reason. Due to the nature of the product we will not refund or exchange chewed or worn products.
All refunds will be applied to the original form of payment, excluding shipping costs, within 5-7 business days from the date of return.
Knick Knack Paddywhack does not offer free shipping on returns or exchanges. Shipping rates will be calculated based on Canada Post rates.
Knick Knack Paddywhack Dog Boutique Inc. reserves the right to refuse returned products that have been chewed, worn, or altered in any way. All packages for return/repair must be fully insured.
Knick Knack Paddywhack Dog Boutique Inc. will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. Bulk orders cannot be cancelled and will be charged a 20% cancellation fee.
Sale Items & Custom Orders: All sale items & customer orders are FINAL SALE (non-returnable and non-refundable) unless otherwise noted on the terms of the promotion. Discount is not valid on previous purchases, purchases made outside of the promotion period, or on any custom or bespoke orders. Promotions cannot be combined with other offers unless otherwise stated in the terms of the promotion. For international orders, additional taxes and duties may apply.
Returns: Please make sure the product is in its original un-used condition before shipping it back. Please adjust the product back to its shape/size it was delivered in to avoid wrinkling the fabric. Include detailed return or exchanged instructions in the box. Mail to Knick Knack Paddywhack 481 Queen St E, Toronto ON M5A 1T9.
Sizing Exchanges: Please ensure that you properly measure your dog to ensure you order the correct size as Knick Knack Paddywhack does not cover return shipping costs. Additionally Knick Knack Paddywhack does not offer free shipping on sizing exchanges. Shipping will be calculated based on Canada Post rates. The original product must be received before the replacement product will be shipped and please include your order number and return/exchange instructions in the box.
Gear Repairs: Repairs happen on a case by case basis. Please email
firstname.lastname@example.org to ensure the product is repairable prior to sending it to us. Each repair is different and repair fees will be discussed and agreed upon prior to start of repair. Please send the product to 161 Withrow Avenue, Toronto ON M4K 1C8, including your name, phone number, email address, return address, and what needs to be repaired.
Defective Gear: If a product arrives damaged or defective, please contact email@example.com within 5 business days of date of delivery in order to request a replacement item.
Knick Knack Paddywhack Dog Boutique Inc. will undergo the necessary steps in order to deem the item defective or if in fact it is the natural wear and tear of the product.